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Change to Reception Service

March 19, 2020

 
Please be advised that our reception service at RHAC's 186 King St. location has changed and the main door entrance will be locked.
 
In lieu of dropping into our physical office space, we ask that our community members seeking supports please call ahead at (519) 434-1601 to arrange a time to visit. We want to ensure we are able to meet your needs as staffing levels may change day to day. All requests for on-site service visits will be subject to COVID-19 screening measure prior to access.
 
If the line is busy, please feel free to leave a message and someone will return your call as quickly as possible. If you are calling outside the hours of 9am-5pm, please leave a message or contact us by email at info@hivaidsconnection.ca and someone will follow up within the next business day. In addition, RHAC staff are being supported to work remotely and can be reached via the contact information listed on our Staff Directory: www.hivaidsconnection.ca/contact/staff-directory.
 
Our North Entrance for Counterpoint and Carepoint service users will remain accessible with continued COVID-19 screening measures in place.

It is a difficult decision for RHAC to restrict our front reception services. However, we believe that ensuring the health and safety of staff and community will allow us to continue to make a positive impact during this time. Thank you for your patience and understanding.